Customer Service

Return Policy  :  Shipping Charges  :  Privacy Policy

Policies
When you shop at Nutrigreens whether it's for our low prices or our great product selection - your satisfaction is guaranteed.

Satisfaction Guaranteed

The heart of the Nutrigreens philosophy is customer concern. We strive to bring you the best products, the lowest prices, and the most convenient shopping experience anywhere - off - or online.

Return Policy

If we make an error on the item(s) we ship to you we will happily incur all shipping costs relating to the error, including shipping the mistaken order back to us and reshipping the correct merchandise to you. This includes product that arrives un-used and damaged during the shipment to your address. You have up to 15 days after product is received to return the damaged product.

If we are responsible for return shipping and you are in the Continental United States, we use UPS Ground. The time of delivery will vary from 2-6 business days depending on your location.

Before returning any product to our company. please call our customer service line at 1-800-733-9271 and write a Return Authorization number on the outside of your package. If there is no number on your package it will be refused and sent back to your address.

Return Address:
Nutrigreens.com
Attn: Returns
3 North Main Street
Payson, UT 84651

Shipping Charges

U.S. Shipping Rates

Order Amount Standard 2 Day Air Overnight Air Store Pick-up
Up to $50 $6.99 $18.99 $24.99 FREE
$50.01-$100 $8.99 $19.99 $26.99 FREE
$100.01-$150.01 $9.99 $21.99 $29.99 FREE
$150.01 and over $11.99 $24.99 $29.99 FREE

Please note: When standard shipping is selected, Nutrigreens.com determines the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), UPS or FedEx. Shipping charges may be subject to sales tax depending on the tax laws of the state the order is being shipped to.

Oversized Items
Shipping on oversized or heavy items costs extra. Be sure to read the special shipping information that appears on the product page, or on the checkout page on your shopping basket. Oversized charges are not added on Nutrigreens.com Store Pickup orders.

Privacy Policy

We respect the privacy of our customers. This official Privacy and Security
Statement is designed to help you understand what information we gather and
how we use it. In our ongoing effort to improve the services and features we
provide to our customers, Nutrigreens.com will continue to implement new
technologies from time to time. As a result, this policy is subject to
change without prior notice. We encourage you to review our privacy policy
periodically.

ONLINE PRIVACY—THE INFORMATION WE GATHER

The type of information we gather online falls into five general categories:

Aggregate Site Usage Information
Online Order Information
Voluntary Registered Shopper Information
Click-Stream Data
Subscription Preferences

AGGREGATE SITE USAGE INFORMATION

We collect and store information about the pages viewed by all of our
website visitors. We then use this data in aggregate form to identify
overall visitor behavior patterns. Our goal in using this information is to
improve our site by making it more responsive to the needs and preferences
of our users.

Our Web servers automatically collect information about each visitor who
requests Breackcamp.com Web pages, including your computer's internet
protocol (IP) address. This IP address allows us to identify your computer
on the internet so that the Web content you request from us can be sent to
you.

From time to time, we may provide portions of this aggregate site behavior
information to vendors, consultants, potential advertisers or news agencies.
We typically do this in order to demonstrate the amount of interest in our
sites and/or to plan for technical infrastructure improvements.

ONLINE ORDER INFORMATION

If you choose to purchase products from any of Nutrigreens.com websites, we
require the following information in order to fulfill your order:

Name
Contact phone number(s)
Address
E-mail address
Credit card account information
We use this information to process your order and to make sure that it is
delivered to you. Aggregated order information is also used to track and
analyze overall shopping trends, which allows Nutrigreens.com to improve
product offerings and services to its members and customers.

We request an e-mail address during the order process so that we can send an
e-mail confirmation message acknowledging the receipt of your order. This
message contains your name, address, Nutrigreens.com membership number (if
applicable), the list of items you purchased, an order reference number, a
confirmation of your shipping method, and the total amount of items
requested. Please note that this confirmation e-mail does NOT contain your
credit card number.

CLICK-STREAM DATA (AND COOKIE TECHNOLOGY)

In order to register on—or purchase products from—Nutrigreens.com websites,
your browser must be set to accept "cookies." A cookie is a small piece of
data housed in a text file or folder on your computer's hard drive that
helps us recognize you when you visit our sites. We use cookies to help us
remember things such as the following: (1) the profile facts you tell us
about yourself, (2) your specified areas of interest on our sites, (3) the
items you've placed in your shopping basket, and/or (4) the pages you visit
as you shop.

The only personal information our Nutrigreens.com cookie can contain is
information that you supply yourself. Our cookies cannot read data from
other parts of your computer. If you would like more technical information
about how cookies work, take a look at http://www.cookiecentral.com.

As stated above, you must enable cookies on your Web browser for
Nutrigreens.comto function correctly. If you are concerned about information
contained in your Nutrigreens.com cookie, you may delete the file(s) at the
end of each browser session. View your browser's help file for more
information on cookies.

Click-stream data is information that describes the page-by-page paths you
take as you browse through our websites. Using cookies, we track and store
this information to help us positively customize your shopping experience.
We may use click-stream data in the aggregate to provide improved services
to groups of shoppers who behave similarly. We may also use it on an
individual basis to improve your specific shopping experience. For example,
if during a visit to Nutrigreens.com you read an online article about how to
choose the right tent, we may during a subsequent visit present you with a
how-to article on cleaning your tent or point you toward a new product
related to tent repair.

SUBSCRIPTION PREFERENCES

Please note: In order to process your purchases, we may still send you a
confirmation e-mail, or we may contact you by mail or telephone if we have
questions about your order.

COMMUNICATIONS FROM BRACKCAMP>COM AND OTHER COMPANIES

Whenever you purchase products from Breakcamo.com or request a catalog, we
collect and store the information that you volunteer-information such as
your name, e-mail address, postal address and phone number. The information
you supply is added to our customer database. You may receive periodic
printed or e-mail communications from us about new products and services,
discounts, special promotions or upcoming events.

In some instances, we use third-party companies to help us provide products
and services to you, to assist us in managing customer information, or to
fulfill promotions and communicate with you. Some of these companies are
given access to some or all of the information you provide to us. These
companies are contractually restricted from using your information in any
manner other than in helping us to provide you with the products and
services available from Nutrigreens.com.

In addition to the Nutrigreens.com mailings above, we provide customer names
and postal addresses (but not your e-mail address or phone number) to a
group of companies we believe may interest you. If you do not want us to
share this information with these companies, we can add your name to our
"do-not-share" list. Please click here for information.

If you want to be removed from all Nutrigreens.com marketing, choose one of
the following options: Click here to send an e-mail and type REMOVE FROM ALL
MARKETING in the subject line; call 1-800-733-9271 (US and Canada) or send
your request by mail to Nutrigreens.com Membership Services, 3 North Main
Street, Payson, Utah 84651. Remember to include your name, address,
membership number (if applicable) and phone number in the request.

OTHER Nutrigreens.COM PRIVACY NOTES

Links to or From Other Sites—Nutrigreens.com may provide links to websites
outside of Nutrigreens.com as an added convenience to the user. There are also
affiliates that link to Nutrigreens.com. Any link included does not imply or
convey endorsement of the other company or organization, its site, or its
products or services. Nutrigreens.com is not responsible for the privacy,
terms of use, or other policies of any other website.
Nutrigreens.com Children's Policy—Except for membership data applicable to
children, we do not intend to collect any personally identifiable
information from children through our websites. Please do not allow children
under the age of 13 to provide any personally identifiable information or
participate in the bulletin board sections of Nutrigreens.com websites.
Nutrigreens.COM ONLINE SECURITY STATEMENT

We understand that many consumers are concerned about Internet security.
Nutrigreens.com employs industry-leading technologies to store sensitive
information and protect it while in transit over the Internet. The following
Security Statement describes the technologies we use and provides additional
details about how we handle sensitive data like credit card information. We
want you to be able to shop at Nutrigreens.com with complete confidence. If
for any reason you feel uncomfortable shopping with us online, we invite you
to stop by a local Nutrigreens.com store or call us and order by phone:
1-800-773-9271, Mon. through Sun., 4 a.m. through 11 p.m. Mountain Time.

THE TRANSMISSION OF SENSITIVE DATA

We work hard to protect the information that you send to us while it is en
route to and from our sites. To provide secure transmission, Nutrigreens.com
employs Secure Sockets Layer technology (SSL) on those pages that involve
sensitive information such as credit card numbers. SSL, which is supported
by a vast majority of Internet browsers available today, is the most
commonly employed method of secure, encrypted communication used on the
Internet.


WHAT HAPPENS TO MY INFORMATION AFTER Nutrigreens RECEIVES IT?

SSL protects information en route to us. IonGate certificate technology
helps ensure that Nutrigreens.com is the actual recipient of this information.
But we don't stop there—we also work very hard to make sure the information
you send us is stored and managed securely once we receive it. All data
collected is stored on site and is protected by multiple levels of data and
structural security. This information is only accessible to Nutrigreens.com.
and trusted, contracted third-party service providers.